Shipping and return
Dispatch
In general, we do not charge a surcharge for small orders. For orders of €50.00 or more within the Netherlands and €100.00 or more within the rest of the EU, we offer free shipping. For smaller orders, the shipping costs do not even cover our actual costs for shipping, packaging and handling, as we also take into account packaging materials and labor costs in addition to the postage costs. Therefore, we subsidize part of the shipping costs for our customers.
All shipments are sent as insured packages via DHL, including Saturday delivery.
Our shipping and packaging costs are fair and transparent to our customers:
National Shipping:
Netherlands: €5.95
European Shipping:
For all other countries: €12.95
All shipments are billed as a flat rate, regardless of weight and volume.
Returns and Refunds
All orders are carefully packed and shipped. If your order arrives damaged or you are not completely satisfied with the purchased product, you can return your order or part of it without any problems.
Bee
Always include the packing slip with the package you are returning. Make sure the goods are packed well and securely to prevent damage, loss or breakage during transport.
The return shipping costs are €5.95 for all countries within the EU.
Please check that your return meets the following conditions:
- The product should only be removed from its original packaging if necessary for inspection.
- Removing the shrink wrap (sealed packaging) is not allowed for returns. The shrink wrap is transparent so you can clearly see the product.
- Items from the photo printing service and prints on different materials are excluded from return. However, the legal warranty period remains applicable.
- If the products are returned unopened and in new condition, you will receive a full refund, including the shipping costs paid at the time of purchase. If the products are not returned in new condition, we reserve the right to withhold a part of the amount.